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Updates & Support
How OwnClip updates itself, how to check what version you are on, and the fastest way to report a bug or ask for a feature.
How updates work
OwnClip ships often. We aim for a release every week or two, usually a mix of fixes and small features. The News page is the source of truth for what each version contains.
OwnClip updates itself in the background
OwnClip checks for new releases when you launch it and roughly once a day after that. When a new version is ready, you'll see a small "Update available" prompt. Accept it and the app relaunches into the new version. No App Store, no admin password.
Force a check from the menu
OwnClip → Check for Updates… runs the check on demand. If you are already on the latest version, OwnClip will tell you so. This is the fastest way to confirm a fix has shipped.
See what version you are on
OwnClip → About OwnClip shows your installed version. The same number is on every shared link footer if you need to ask a teammate which build they are running.
Manual download as a fallback
If auto-update fails (firewall, captive portal, sandbox quirk) you can always download the latest DMG from ownclip.io/download and drag it to /Applications; your license stays activated.
Got an issue? Tell us.
We read every email and triage them daily. The faster you give us the details below, the faster we can ship a fix to your machine.
Email us
support@ownclip.io
Bug reports, feature requests, billing questions, anything. Click to open a pre-filled email with the right fields.
What to include
None of these are required, but each one you can supply roughly halves our triage time.
OwnClip version
OwnClip → About OwnClip. Tells us which build to look at.
macOS version
→ About This Mac. Some bugs only happen on a specific macOS minor version.
Mac model
Which Apple Silicon generation you are on: M1, M2, M3, M4, or newer. Encoding paths differ between them.
What you did
A 1-line repro: "Started screen recording on a 4K external display, paused at 30s, resumed → no audio."
What you expected vs. what happened
Even one sentence each helps us tell whether it is a bug or a missing feature.
A short clip if you can
OwnClip is a screen recorder, so feel free to use it on itself. Drop the file or share-link in the email; it speeds up triage by a lot.
What your license covers
Your license includes every 1.x and 2.x update, delivered through the updater above. OwnClip 2.0 is one of them. Every purchase also comes with a 14-day money-back guarantee: email support@ownclip.io within 14 days of purchase for a full refund, no questions asked. The full terms are in our Terms of Service.